Frequently Asked Questions

Our standard MOQ is 500 pieces per style. However, we understand that startups and small businesses may need smaller quantities to begin with. We offer flexible MOQ options for certain products, starting from 300 pieces. Please contact us to discuss your specific requirements.

For existing samples, we can ship within 3-5 business days. For custom samples requiring new molds or special materials, the lead time is typically 7-10 business days. We offer free samples for serious buyers, with the shipping cost to be covered by the customer.

Our standard production lead time is 30-35 days after sample approval and deposit received. For large orders or during peak seasons, this may extend to 45 days. We always strive to meet your deadline and will communicate transparently about delivery schedules.

Yes, we specialize in both OEM and ODM services:

• OEM (Original Equipment Manufacturing): You provide the design, specifications, and branding requirements. We manufacture according to your exact specifications.
• ODM (Original Design Manufacturing): You share your concept or requirements, and our R&D team will design and develop the product for you, including packaging design.

We offer comprehensive customization options including:

• Brush shapes and sizes
• Handle materials (wood, plastic, metal, bamboo)
• Handle colors and finishes (matte, glossy, metallic)
• Bristle materials (synthetic, natural, mixed)
• Logo printing/engraving on handles and ferrules
• Custom packaging (boxes, pouches, bags)
• Insert cards and user manuals

For new customers, we require a 30% deposit upon order confirmation, with the remaining 70% due before shipment. For long-term partners with good payment history, we can offer more flexible terms. We accept T/T (Wire Transfer), PayPal (for samples and small orders), and L/C (Letter of Credit) for large orders.

Yes, we are certified with ISO 9001:2015 for Quality Management Systems and BSCI (Business Social Compliance Initiative) for ethical manufacturing practices. We also meet standards for SEDEX, FSC, and offer cruelty-free/vegan options upon request. All our products comply with EU and US safety regulations.

We implement a rigorous 5-step quality control process:

• Incoming Material Inspection: All raw materials are inspected before production
• In-Process Inspection: Quality checks during each production stage
• Final Product Inspection: Comprehensive testing of finished products
• Packaging Inspection: Verification of packaging and labeling
• Pre-Shipment Inspection: Final quality check before dispatch

Absolutely! We welcome factory visits from our customers and partners. Our factory is located in Shenzhen, China. Please contact us in advance to schedule a visit, and we will be happy to show you our production facilities, quality control processes, and meet our team. We can also arrange video factory tours if an in-person visit is not possible.

We offer various shipping options to meet your needs:

• Sea Freight: Most economical for large orders (25-35 days)
• Air Freight: Faster option for urgent orders (5-8 days)
• Express Courier: DHL, FedEx, UPS for samples and small orders (3-5 days)
• Amazon FBA: We can ship directly to Amazon fulfillment centers

We handle all export documentation and customs clearance procedures.